HID Authentication Service Status
In progress - The planned scheduled maintenance activity for the HID Authentication Service has begun.
DURATION
The maintenance window for this activity is planned from 04:30 AM UTC on Wednesday, July 24th, 2024 to10:30AM UTC on Thursday, July 25th, 2024

REGIONS AFFECTED
NA

IMPACT
During this maintenance period, no service degradation is expected


Many thanks
HID Authentication Service

Jul 24, 2024 - 04:32 UTC
Scheduled - A maintenance activity is scheduled for Wednesday, July 24th, 2024 starting at 04:30 AM UTC in order to deploy a new release of the HID Authentication Service
DURATION
The maintenance window for this activity is planned from 04:30 AM UTC on Wednesday, July 24th, 2024 to10:30AM UTC on Thursday, July 25th, 2024

REGIONS AFFECTED
NA

IMPACT
During this maintenance period, no service degradation is expected

Many thanks
HID Authentication Service Team

Jul 24, 2024 04:30 - Jul 25, 2024 10:30 UTC

About This Site

HID Global’s status page shows the current and historical uptime of the HID Authentication Service. This page displays a list of the available services along with their current operational status, historic availability and incidents.

Be sure to subscribe to updates to receive notifications on incidents.

Europe East (DE) Operational
90 days ago
100.0 % uptime
Today
Management Portal Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
SCIM API ? Operational
90 days ago
100.0 % uptime
Today
OpenID API Operational
90 days ago
100.0 % uptime
Today
Push Gateway Operational
90 days ago
100.0 % uptime
Today
Email Gateway Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Europe West (EU) Operational
90 days ago
100.0 % uptime
Today
Management Portal Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
SCIM API Operational
90 days ago
100.0 % uptime
Today
OpenID API Operational
90 days ago
100.0 % uptime
Today
Push Gateway Operational
90 days ago
100.0 % uptime
Today
Email Gateway Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
America (NA) Under Maintenance
90 days ago
99.98 % uptime
Today
Management Portal Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
SCIM API Under Maintenance
90 days ago
99.94 % uptime
Today
OpenID API Under Maintenance
90 days ago
99.95 % uptime
Today
Push Gateway Operational
90 days ago
100.0 % uptime
Today
Email Gateway Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 24, 2024
Completed - A planned maintenance activity for the HID Authentication Service has been completed.

Many thanks
HID Authentication Service

Jul 24, 18:08 UTC
In progress - The planned scheduled maintenance activity for the HID Authentication Service has begun.

DURATION
The maintenance window for this activity is planned between 05:00 PM UTC and 08:00 PM UTC

REGIONS AFFECTED
EU - WEST

IMPACT
During this maintenance period, no service degradation is expected

Many thanks
HID Authentication Service

Jul 24, 17:01 UTC
Scheduled - A maintenance activity is scheduled for Wednesday, July 24th, 2024 starting at 05:00 PM UTC in order to deploy a new release of the HID Authentication Service
DURATION
The maintenance window for this activity is planned between 05:00 PM UTC and 08:00 PM UTC

REGIONS AFFECTED
EU - WEST

IMPACT
During this maintenance period, no service degradation is expected


Many thanks
HID Authentication Service Team

Jul 23, 13:46 UTC
Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Resolved - This incident has been resolved.
Jul 12, 07:39 UTC
Investigating - The HID Authentication Service is updating its Android Device Push messaging to Google's Firebase Cloud Messaging (FCM) version v1. This update is a response to Google's decision to sunset its Google Cloud Messaging (GCM) Services.

Why is this important?

This change will enable seamless push notification support for our customers using the HID Approve App and SDK on Android devices, ensuring uninterrupted service beyond June 20, 2024.

Are there any required actions on my side?

This will depend on your specific use case for HID Approve within your organisation.

- If you use HID Approve directly from the Google Play Store, no action is required

- If you have developed your own application, using the HID Approve SDK, then action is required to ensure uninterrupted service. Please urgently speak to your gateway service provider to update your push delivery configuration to leverage FCMv1

If you have any other technical support questions or queries, please raise a case via our HID Technical Support(https://support.hidglobal.com) community, and the team will contact you to discuss your issue.

Best regards,

The HID Authentication Service Team

May 31, 11:34 UTC
Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.