HID Authentication Service Status

All Systems Operational

About This Site

HID Global’s status page shows the current and historical uptime of the HID Authentication Service. This page displays a list of the available services along with their current operational status, historic availability and incidents.

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Uptime over the past 90 days. View historical uptime.
Europe East (DE) Operational
90 days ago
99.98 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
SCIM API Operational
90 days ago
99.95 % uptime
Today
OpenID API Operational
90 days ago
99.95 % uptime
Today
Push Gateway Operational
90 days ago
100.0 % uptime
Today
Email Gateway Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Europe West (EU) Operational
90 days ago
99.98 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
SCIM API Operational
90 days ago
99.95 % uptime
Today
OpenID API Operational
90 days ago
99.95 % uptime
Today
Push Gateway Operational
90 days ago
100.0 % uptime
Today
Email Gateway Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
America (NA) Operational
90 days ago
99.98 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
SCIM API Operational
90 days ago
99.95 % uptime
Today
OpenID API Operational
90 days ago
99.95 % uptime
Today
Push Gateway Operational
90 days ago
100.0 % uptime
Today
Email Gateway Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

HID Authentication Service - Scheduled Maintenance Apr 13, 2026 17:00-18:00 UTC

A maintenance activity is scheduled for Monday, April 13, 2026, starting at 05:00 PM UTC in order to deploy a new release of the HID Authentication Service.

DURATION
The maintenance window for this activity is planned from 05:00 PM UTC on Monday, April 13, 2026, to 06:00 PM UTC on Monday, April 13, 2026.

REGIONS AFFECTED
EU - Ireland

IMPACT
During this maintenance period, no service degradation is expected.

Many Thanks
HID Authentication Service Team
Posted on Apr 10, 2026 - 09:05 UTC
Apr 10, 2026

No incidents reported today.

Apr 9, 2026
HID Authentication Service - Scheduled Maintenance
Completed - A planned maintenance activity for the HID Authentication Service has been completed.

Many Thanks
HID Authentication Service
Apr 9, 12:35 UTC
In progress - The planned scheduled maintenance activity for the HID Authentication Service has begun.

DURATION
The maintenance window for this activity is planned from 09:30 AM UTC on Thursday, April 09, 2026, to 11:00 AM UTC on Thursday, April 09, 2026.

REGIONS AFFECTED
NA - North America

IMPACT
During this maintenance period, no service degradation is expected.

Many Thanks
HID Authentication Service Team
Apr 9, 09:32 UTC
Scheduled - A maintenance activity is scheduled for Thursday, April 09, 2026, starting at 09:30 AM UTC in order to deploy a new release of the HID Authentication Service.

DURATION
The maintenance window for this activity is planned from 09:30 AM UTC on Thursday, April 09, 2026, to 11:00 AM UTC on Thursday, April 09, 2026.

REGIONS AFFECTED
NA - North America

IMPACT
During this maintenance period, no service degradation is expected.

Many Thanks
HID Authentication Service Team
Apr 8, 14:32 UTC
Degraded DNS Resolution — HID Authentication Service
Resolved - Hi,

The DNS resolution degradation affecting the HID Authentication Service was resolved yesterday following a brief period of degraded service for some customers. Since our last update, we have been continuously monitoring DNS resolution performance of domain resolution and no further occurrences of the issue have been observed.

We are closing this incident; however, we will continue to monitor DNS resolution as a precaution. Should any further degradation be detected, we will provide an update accordingly.

Many Thanks.
HID Authentication Service team
Apr 9, 10:57 UTC
Update - Hi,

We are actively investigating the degraded DNS resolution affecting the HID Authentication Service. This degradation is caused by DNS infrastructure impacts outside of the HID Authentication Service environment.

We are working directly with our DNS provider to validate if they are experiencing any upstream issues affecting the HIDglobal.com domain. At present, we are observing an improvement in DNS resolution; however, we are awaiting confirmation from our provider on the root cause of the degradation and whether the current improvement is sustained. We will provide a further update once this has been confirmed.

Many Thanks.
HID Authentication Service team
Apr 8, 11:37 UTC
Investigating - Hi,

We are currently observing degraded DNS resolution affecting the HID Authentication Service. This is caused by DNS infrastructure impacts outside of the HID Authentication Service environment. Our teams are actively monitoring the situation and working with the relevant providers to restore full resolution performance. We will provide updates as further information becomes available.

Many Thanks.
HID Authentication Service team
Apr 8, 10:52 UTC
Apr 8, 2026
Apr 7, 2026
HID Self Service Portal - Scheduled Maintenance
Completed - A planned maintenance activity for the HID Self Service Portal has been completed.

Many Thanks
HID Authentication Service.
Apr 7, 01:44 UTC
In progress - The planned scheduled maintenance activity for the HID Self Service Portal has begun.

DURATION
The maintenance window for this activity is planned between 01:15 AM UTC and 02:15 AM UTC on Tuesday, April 07, 2026.

REGIONS AFFECTED
EU - Ireland

IMPACT
During this maintenance period, no service degradation is expected.

Many Thanks
HID Authentication Service Team.
Apr 7, 01:15 UTC
Scheduled - A maintenance activity is scheduled for Tuesday, April 07, 2026 starting at 01:15 AM UTC in order to deploy a new release of the HID Self Service Portal.

DURATION
The maintenance window for this activity is planned between 01:15 AM UTC and 02:15 AM UTC

REGIONS AFFECTED
EU - Ireland

IMPACT
During this maintenance period, no service degradation is expected


Many thanks
HID Authentication Service Team
Apr 6, 10:52 UTC
HID Self Service Portal - Scheduled Maintenance
Completed - A planned maintenance activity for the HID Self Service Portal has been completed.

Many Thanks
HID Authentication Service.
Apr 7, 01:44 UTC
In progress - The planned scheduled maintenance activity for the HID Self Service Portal has begun.

DURATION
The maintenance window for this activity is planned between 01:00 AM UTC and 02:00 AM UTC on Tuesday, April 07, 2026.

REGIONS AFFECTED
DE - Germany

IMPACT
During this maintenance period, no service degradation is expected.

Many Thanks
HID Authentication Service Team.
Apr 7, 01:00 UTC
Scheduled - A maintenance activity is scheduled for Tuesday, April 07, 2026 starting at 01:00 AM UTC in order to deploy a new release of the HID Self Service Portal.

DURATION
The maintenance window for this activity is planned between 01:00 AM UTC and 02:00 AM UTC

REGIONS AFFECTED
DE - Germany

IMPACT
During this maintenance period, no service degradation is expected


Many thanks
HID Authentication Service Team
Apr 6, 10:54 UTC
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
HID Self Service Portal - Scheduled Maintenance
Completed - A planned maintenance activity for the HID Self Service Portal has been completed.

Many Thanks
HID Authentication Service.
Apr 1, 10:02 UTC
In progress - The planned scheduled maintenance activity for the HID Self Service Portal has begun.

DURATION
The maintenance window for this activity is planned from 09:30 AM UTC and 10:30 AM UTC on Wednesday, April 01, 2026.

REGIONS AFFECTED
NA - North America

IMPACT
During this maintenance period, no service degradation is expected.

Many Thanks
HID Authentication Service Team.
Apr 1, 09:30 UTC
Scheduled - A maintenance activity is scheduled for Wednesday, April 01, 2026 starting at 09:30 AM UTC in order to deploy a new release of the HID Self Service Portal.

DURATION
The maintenance window for this activity is planned between 09:30 AM UTC and 10:30 AM UTC

REGIONS AFFECTED
NA - North America

IMPACT
During this maintenance period, no service degradation is expected


Many thanks
HID Authentication Service Team
Apr 1, 07:27 UTC
Mar 31, 2026

No incidents reported.

Mar 30, 2026
HID Authentication Service - Scheduled Maintenance
Completed - A planned maintenance activity for the HID Authentication Service has been completed.

Many Thanks
HID Authentication Service
Mar 30, 17:38 UTC
In progress - The planned scheduled maintenance activity for the HID Authentication Service has begun.

DURATION
The maintenance window for this activity is planned from 09:30 AM UTC on Monday, March 30, 2026, to 04:30 PM UTC on Monday, March 30, 2026.

REGIONS AFFECTED
NA - North America

IMPACT
During this maintenance period, no service degradation is expected.

Many Thanks
HID Authentication Service Team
Mar 30, 09:32 UTC
Scheduled - A maintenance activity is scheduled for Monday, March 30, 2026, starting at 10:30 AM UTC in order to deploy a new release of the HID Authentication Service.

DURATION
The maintenance window for this activity is planned from 10:30 AM UTC on Monday, March 30, 2026, to 04:30 PM UTC on Monday, March 30, 2026.

REGIONS AFFECTED
NA - North America

IMPACT
During this maintenance period, no service degradation is expected.

Many Thanks
HID Authentication Service Team
Mar 27, 11:33 UTC
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

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