HID Authentication Service Status

All Systems Operational

About This Site

HID Global’s status page shows the current and historical uptime of the HID Authentication Service. This page displays a list of the available services along with their current operational status, historic availability and incidents.

Be sure to subscribe to updates to receive notifications on incidents.

Uptime over the past 90 days. View historical uptime.
Europe East (DE) Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
SCIM API ? Operational
90 days ago
100.0 % uptime
Today
OpenID API Operational
90 days ago
100.0 % uptime
Today
Push Gateway Operational
90 days ago
100.0 % uptime
Today
Email Gateway Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Europe West (EU) Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
SCIM API Operational
90 days ago
100.0 % uptime
Today
OpenID API Operational
90 days ago
100.0 % uptime
Today
Push Gateway Operational
90 days ago
100.0 % uptime
Today
Email Gateway Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
America (NA) Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Self Service Portal Operational
90 days ago
100.0 % uptime
Today
SCIM API Operational
90 days ago
100.0 % uptime
Today
OpenID API Operational
90 days ago
100.0 % uptime
Today
Push Gateway Operational
90 days ago
100.0 % uptime
Today
Email Gateway Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 30, 2025

No incidents reported today.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
HID Authentication Service - Scheduled Maintenance
Completed - A planned maintenance activity for the HID Authentication Service has been completed.

Many Thanks
HID Authentication Service.
Mar 26, 17:43 UTC
In progress - The planned scheduled maintenance activity for the HID Authentication Service has begun.

DURATION
The maintenance window for this activity is planned from 05:00 PM UTC on Wednesday, March 26th, 2025, to 06:30 PM UTC on Wednesday, March 26th, 2025.

REGIONS AFFECTED
EU - Ireland

IMPACT
During this maintenance period, no service degradation is expected.

Many Thanks
HID Authentication Service Team.
Mar 26, 16:55 UTC
Scheduled - A maintenance activity is scheduled for Wednesday, March 26th, 2025, starting at 05:00 PM UTC in order to deploy a new release of the HID Authentication Service.

DURATION
The maintenance window for this activity is planned from 05:00 PM UTC on Wednesday, March 26th, 2025, to 06:30 PM UTC on Wednesday, March 26th, 2025.

REGIONS AFFECTED
EU - Ireland

IMPACT
During this maintenance period, no service degradation is expected.

Many Thanks
HID Authentication Service Team.
Mar 25, 10:58 UTC
Mar 25, 2025
HID Authentication Service - Scheduled Maintenance
Completed - A planned maintenance activity for the HID Authentication Service has been completed.

Many Thanks
HID Authentication Service.
Mar 25, 01:02 UTC
In progress - The planned scheduled maintenance activity for the HID Authentication Service has begun.

DURATION
The maintenance window for this activity is planned from 11:30 PM UTC on Monday, March 24th, 2025, to 01:00 AM UTC on Tuesday, March 25th, 2025.

REGIONS AFFECTED
DE - Germany

IMPACT
During this maintenance period, no service degradation is expected.

Many Thanks
HID Authentication Service Team.
Mar 24, 23:28 UTC
Scheduled - A maintenance activity is scheduled for Monday, March 24th, 2025, starting at 11:30 PM UTC in order to deploy a new release of the HID Authentication Service.

DURATION
The maintenance window for this activity is planned from 11:30 PM UTC on Monday, March 24th, 2025, to 01:00 AM UTC on Tuesday, March 25th, 2025.

REGIONS AFFECTED
DE - Germany

IMPACT
During this maintenance period, no service degradation is expected.

Many Thanks
HID Authentication Service Team.
Mar 24, 15:36 UTC
Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
HID Authentication Service - Scheduled Maintenance
Completed - Key Migration activity for the HID Authentication Service has been completed.

Many Thanks
HID Authentication Service.
Mar 20, 11:33 UTC
Scheduled - Upcoming Key Migration for the HID Authentication Service

As part of HID's ongoing commitment to security best practices, we will soon be upgrading the tenant OpenID signing and encryption keys from RSA 2048 to RSA 4096-bit key length.

Are there any actions required on your side?

No. Starting March 10th, 2025, your tenant's OpenID keys will automatically upgrade to the larger key type during their regular renewal cycle. These keys will publish to your tenant's JWKS endpoint as normal, with no administrator action required.

Impact on Your Applications

Most applications will handle this change seamlessly without any intervention. However, we recommend testing your applications' compatibility with the larger key length and updating them if needed to avoid any potential service interruptions.

For any technical support questions or queries, please raise a case via our HID Technical Support community, and the team will be in contact to discuss your issue.


REGIONS AFFECTED

Europe East (DE)

Europe West (EU)

America (NA)

Best Regards, The HID Authentication Service Team
Feb 28, 04:33 UTC
HID Authentication Service - Scheduled Maintenance
Completed - A planned maintenance activity for the HID Authentication Service has been completed.

Many Thanks
HID Authentication Service.
Mar 20, 11:29 UTC
In progress - The planned scheduled maintenance activity for the HID Authentication Service has begun.

DURATION
The maintenance window for this activity is planned from 10:30 AM UTC on Thursday, March 20th, 2025, to 12:00 PM UTC on Thursday, March 20th, 2025.

REGIONS AFFECTED
NA - North America

IMPACT
During this maintenance period, no service degradation is expected.

Many Thanks
HID Authentication Service Team.
Mar 20, 10:23 UTC
Scheduled - A maintenance activity is scheduled for Thursday, March 20th, 2025, starting at 10:30 AM UTC in order to deploy a new release of the HID Authentication Service.

DURATION
The maintenance window for this activity is planned from 10:30 AM UTC on Thursday, March 20th, 2025, to 12:00 PM UTC on Thursday, March 20th, 2025.

REGIONS AFFECTED
NA - North America

IMPACT
During this maintenance period, no service degradation is expected.

Many Thanks
HID Authentication Service Team.
Mar 19, 06:14 UTC
Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025
HID Authentication Service - Scheduled Maintenance
Completed - A planned maintenance activity for the HID Authentication Service has been completed.

Many Thanks
HID Authentication Service.
Mar 17, 17:54 UTC
In progress - The planned scheduled maintenance activity for the HID Authentication Service has begun.

DURATION
The maintenance window for this activity is planned from 05:00 PM UTC on Monday, March 17th, 2025, to 06:30 PM UTC on Monday, March 17th, 2025.

REGIONS AFFECTED
EU - Ireland

IMPACT
During this maintenance period, no service degradation is expected.

Many Thanks
HID Authentication Service Team.
Mar 17, 16:55 UTC
Scheduled - A maintenance activity is scheduled for Tuesday, March 17th, 2025, starting at 05:00 PM UTC in order to deploy a new release of the HID Authentication Service.

DURATION
The maintenance window for this activity is planned from 05:00 PM UTC on Monday, March 17th, 2025, to 06:30 PM UTC on Monday, March 17th, 2025.

REGIONS AFFECTED
EU - Ireland

IMPACT
During this maintenance period, no service degradation is expected.

Many Thanks
HID Authentication Service Team.
Mar 14, 07:27 UTC
Mar 16, 2025

No incidents reported.

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